Provided the item you purchased is in stock, orders received, Monday through Friday, are generally processed within 48 hours. Larger orders may take slightly more time to process. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. We may ship large orders in more than one package.
Once the order is processed, the shipping method you choose will determine the shipping times. Shipping times are approximate and should be calculated from the time you receive shipment notification and not from the time you place your order.
Track Your Order
You will be notified of multiple shipments via an email shipping confirmation, and all available tracking numbers will be provided to you.
Out Of Stock
We will do our best to fill your order as quickly as possible. However, there may be times when the item you ordered is not available. We will notify you of any stock issues as soon as possible. You will have the opportunity to select another item, or that particular section of your order will be cancelled and refunded.
Please note that all shipping times are estimates. The shipping estimate does not include processing time. Shipping estimates are from the time an order ships, not from when the order is placed. Most orders are processed within 48 hours of the order being placed. The warehouse is closed on the weekend. Orders placed after hours on Friday or during the weekend will begin processing the next business day.
Free Shipping Promotions (Limited Regions)
mastabox.com offers FREE SHIPPING to our customers in limited regions. We use reputable companies to ship our products. Orders will be shipped via either FedEx International Economy or FedEx International Priority Export. Learn more about FedEx International Export here. Please select your items carefully as our returns policy is quite strict.
Free shipping promotions are currently not available for the following regions, please read carefully before your
American Samoa, Andorra, Anguilla, Antigua, Aruba, Bahamas, Barbados, Barbuda, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Cook Islands, Curacao, Dominica, Dominican Republic, East Timor, Faeroe lslands, Fiji, Finland, French Polynesia, Grand Cayman, Great Thatch Island, Great Tobago Islands, Greece, Greenland, Grenada, Guadeloupe, Guam, Haiti, Jamaica, Jost Van Dyke Islands, Liechtenstein, Malta, Marshall Islands, Martinique, Micronesia, Montserrat, Nevis, New Caledonia, Norman Island, Northern Mariana Islands, Palau, Papua New Guinea, Portugal, Rota, Saba, Saipan, Samoa, St. Barthelemy, St. Christopher, St. Croix Island, St. Eustatius, St. John, St. Kitts & Nevis, St. Lucia, St. Marten, St. Martin, St. Thomas, St. Vincent, Tahiti, Tinian, Tonga, Tortola Island, Trinidad & Tobago, Turks & Caicos Islands, U.S. Virgin Islands, Union Island, Vanuatu, Wallis & Futuna,
Zone H: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Congo, Congo, Dem Rep Of, Djibouti, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Gibraltar, Guinea, Iceland, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Saudi Arabia, Senegal, Seychelles, South Africa, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe
By making orders from mastabox.com, you are confirming the followings:
- You will be responsible for all taxes, customs or tariffs imposed by the receiving country.
- Your package will require a signature so that any duties and customs fees can be settled.
- Customs forms will be filled out utilizing the numeric harmonized tariff code for the items within. We will keep everything as non-descript as possible.
- We will not falsify the true cost value of the items in your order. Items will be shipped as merchandise, not gifts.
- All packages will ship via a traceable method, and the transaction will be considered complete upon delivery confirmation.
- Once your order ships, transit time is approximately 3-7 days. Some packages may take longer to clear customs.
Shipping to APOs and FPOs (Military Bases)
We are regret that we cannot deliver to military bases. If you have any questions with the receiving address, please contact us via email@example.com.
We Do Not Ship to P.O. Boxes
We are sorry that we cannot deliver to P.O. Boxes. If you have any questions with the receiving address, please contact us via firstname.lastname@example.org.
TAX ID requested for South/Central American deliveries
The Taxpayer Identification Number is a personal identifying number normally used for tax purposes.
When shipping a parcel to one of the countries listed below, the receiver is requested by the Customs office to provide his/her TAX ID.
If this information is not available, the package will be returned to us.
To accelerate the delivery process and assure its success, we are asking you to provide this information together with your shipping address when completing your shopping experience.
If you do not possess a TAX ID in the Country where you want to receive your parcel, please provide a shipping address in a different country or contact email@example.com for further support.
When shipping to the following countries it is mandatory to provide the TAX ID, which name varies according to the Country of residence, as listed:
Brazil - CPF
Bolivia - NIT
Chile - RUT
Colombia - RUT/NIT
Costa Rica - PIN/PFN
Ecuador - RUC
El Salvador - NIT
Guatemala - NIT
Honduras - RTN
Mexico - RFC
Nicaragua - RUC
Panama - RUC
Paraguay - RUC
Dominican Republic - RNC
Uruguay - RUT
Venezuela – RIF
Lost, Stolen or Damaged Packages
You will have the opportunity to require a direct delivery signature at the time of checkout. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should request a signature required service at checkout.
If your package's tracking number is showing as delivered, but you have not received the package, please contact us via firstname.lastname@example.org. fill in the RMA request form. You can follow the instructions on Returns, please note that to best assist you, a missing package needs to be reported within 72 hours since confirmation (according to the details shown via the tracking number) of successful delivery.