Masta Box offers an 1-year warranty (from the day of the original purchase) for defects in material and workmanship items purchased through mastabox.com directly ONLY. If your products are not purchased from mastabox.com, please contact the retailer directly. We cannot guarantee that sellers in these channels carry genuine products. This therefore makes us unable to honor the warranty for items purchased through these channels.
Warranty replacement is only valid for the same model, or same model value replacement in the case of discontinued or out-of-stock product.
No registration is required to activate a Masta Box product warranty claim, simply keep your receipt or other proof of purchase to show when your product was purchased. This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference etc.), we cannot replace your product. Please keep in mind that there is only one warranty claim of a replacement per customer.
For our return policy, please visit Returns.